Church and Crawford Sells Its Solution to a Middle Eastern Insurance Company, Reports Xtremepicks
Belize City 3/31/2012 07:22 AM GMT (TransWorldNews)
The closing agreement between Church and Crawford, Inc. and the Insurance Company was based on the transaction model as previously set out by both companies. Church and Crawford will be sharing 60% revenue with its system integrator partner with the minimum anticipated revenue from this deal to be in the region of $1 million USD. Church and Crawford is looking to realise this in 2012.
The deal will cover an initial trial of an already identified test base from within the company and selected customer base. The trial is expected to last a period of 12 weeks, starting the second week of April 2012. During the trial the System Integrator, Kalsoft, will be integrating their existing Genesys CTI solution with the EMPS+ to create a true end to end mobile to customer solution. The integration is expected to cover off key integration aspects into other third party Work Force Management (“WFM”) and call recording solutions.
A comment from Church and Crawford, Inc.
”We are pleased to have been selected by a prominent Insurance company to roll out our EMPS+ solution across their global customer base. These are exciting times for us to be able to offer a solution to today`s increasing demand for faster response and end user satisfaction from call centres, with calls into call centres costing up to $10 per call the Orexis solution will offer significant savings to not only to our current announcement but all customers seeking to reduce call centre expenses. With 9% of 1 million calls per month redirected to the Orexis solution the immediate savings are between $400,000- $800,000 in the first month for clients of Church and Crawford ”stated CEO Seijin Ki of Church Crawford. Mr. Ki goes on to state ” We are confident the company is taking the right approach as backed by the following comments from our new partner.
A comment from the Insurance Company
“This solution has taken our board, technology team and most importantly business champions by surprise. With many technologies out in the market, this was clearly recognised as a simple, easy, modern and for the first time a direct revenue generating solution. Our parent company is looking very closely at this solution and with a combined customer base of over 10 million this could prove to be a critical solution that will enable our future strategic advantage over our competitors. We are all looking forward to its implementation.”
Like any major pre-announcement, the company based in Jordan has requested anonymity until the trial phase is completed. However Church and Crawford is able to announce the sale and the anticipated revenue from this deal.
With the signing of this agreement it is expected that with an average call volume being in excess of 1 million+ calls per month, the Church and Crawford solution is expected to reduce the number of calls into the contact centre by up to 8% within the first 6 months of go-live. This figure is anticipated to rise to 10+% once the integration has been rolled out to its global customer base. The immediate area of savings for the company using the Church and Crawford solution software will be at the IVR level. The company will be able to leverage the multi-lingual chat facility to reach previously untapped or poorly serviced markets. The company has commented that this is the first time that they have been able to extend their customer experience to its customer base.
As with its first pilot deal, Church and Crawford worked closed with the System Integrator in providing the mobile contact strategy and identifying key areas of improvement and revenue from their proprietary cutting edge mobile ads software.
The EMPS+ solution has been developed for companies who need a cost effective channel to interact with their customers. EMPS+ is a standalone end-to-end solution providing a platform for customer interaction while delivering cutting edge mobile advertisement. It also integrates into existing Computer Telephony (“CTI”) solutions to provide immediate and extensive cost savings.
About Church & Crawford
Church & Crawford (OTC: CCWF) is a leading provider of Mobile To Company Integration (MTCI) in the Middle East. Our offering reduces call centre costs up to 60%. Church & Crawford is in position to revolutionize the call centre market in the Middle East.
The Church & Crawford solution is a cost effective platform solution consisting of modules that provide the flexibility, scalability and reliability to rapidly deploy mobile Interactive Voice Response applications to streamline your call centre. Church & Crawford provides companies with advanced IVR solutions by providing a customized, feature rich application that simplifies your call centre needs. Church & Crawford offers savings to the organization and convenience to the end user.
Church&Crawford is a contact centre solution that helps you:
* Increase first call resolution.
* Improve customer satisfaction.
* Decrease talk times.
* Reduce call centre costs.
Combining efficiency, customer service and mobile marketing, Church & Crawford’s technology is a first of it’s kind.