While “omni-channel retailing” is the latest buzz-phrase for the multitude of consumer shopping options, retailers may soon coin “omni-channel fulfillment” to describe the growing number of choices they’re giving customers to get their purchases.
Jagged Peak, Inc. (OTC BB: JGPK), a leading provider of enterprise-class eCommerce solutions and supply chain services today announced that the EDGE eCommerce platform supports what most retailers are looking for―true “Buy Anywhere, Fulfill Anywhere” capabilities.
“EDGE is a highly efficient and powerful distributed order management system that provides the cross-channel, real-time inventory visibility needed for ‘Buy Anywhere, Fulfill Anywhere and, even, Return Anywhere,’ capabilities,” says Jagged Peak CEO Paul Demirdjian. “A great example of this is the work we’re doing with Pier 1 Imports. Later this summer, consumers who go to http://www.pier1.com will have the option of getting their order shipped to their home or have it waiting for them to pick up at the nearest store. This is made possible because EDGE dynamically updates the status of inventory no matter where it resides, giving Pier 1 the ability to fulfill online orders from one of their warehouses or from any of their stores, and it automatically sources orders based on inventory availability and customer proximity, thereby optimizing inventory sell-through and reducing shipping costs and time.”
Nordstrom, Macy’s and Toys R Us are other great examples of this trend. These department store chains are fulfilling catalog and online orders from backrooms in their existing stores. This is helping them sell more without buying more, as well as helping to reduce markdowns, improve margins and speed up inventory turnover. Last, but certainly not least, it’s helping to enhance customer satisfaction by fulfilling their online orders out of the store that’s closest to the customer.
“Omni-channel retailing is all about ensuring a seamless and enhanced customer experience regardless of the channel of interaction,” continues Demirdjian. “It no longer matters whether the transaction occurs in a store or through a website, print catalog, mobile platform, social network, online marketplace or other channels. We saw this trend coming and made sure the EDGE platform was architected to deliver the robust multi-channel order management functionality retailers need to succeed in this diverse selling and omni-channel order fulfillment environment.”
About Jagged Peak
Jagged Peak is a leading eCommerce solutions provider with software and services that enhance the scalability, flexibility and profitability of multi-channel online businesses. Its cornerstone technology is EDGE™―an enterprise-class eCommerce platform that includes a full-featured eCommerce Platform (ECP) and robust Order Management System (OMS) as well as a Warehouse Management System (WMS) and Transportation Management System (TMS). These platform elements can be deployed alone or together through a license or SaaS delivery model to form an end-to-end, web-based software suite that integrates the entire order life cycle with visibility across business units, distribution channels and trading partners―all while enabling the client to have complete control of their online brand. Combining its technology with a comprehensive array of eMarketing, customer support and IT professional services along with “anytime, anywhere” order fulfillment through its FlexNet warehouse network, Jagged Peak offers a rare and uniquely holistic approach to eCommerce. Jagged Peak’s blue chip client roster includes numerous global consumer brand companies. For more information, please visit http://www.jaggedpeak.com.