Knoa® Software, the leading provider of user
experience and performance management software, today announced new research by
IdealNet, Inc. titled, "Enterprise User Experience Management for Life
Sciences," in which Knoa is positioned as a visionary and "Best in
Class Product" for enterprise-class user experience management. Also noted
in the research report is a tremendous market opportunity for technology
providers in the user experience management space to penetrate the life
sciences market (pharmaceuticals, medical devices, healthcare systems and
insurers), offering solutions that will demonstrate clear and attainable return
on investment (ROI).
"Life sciences companies are faced with
significant compliance challenges that can be magnified due to IT system and
application issues," said Chris Biddle, CEO, IdealNet. "Our report
reveals these pain points and shares a view for how new technology – particularly
enterprise class user experience management – can provide solutions for these
challenges as well as model potential ROI."
As part of the research study, IdealNet
evaluated a handful of vendors who offer user experience management software
and solutions. Knoa Software took part in that evaluation and its award-winning
Experience and Performance Management (EPM) platform was deemed visionary and
best in class.
"Knoa Software's EPM product for SAP®
and for Siebel® maps to our recommendations for an enterprise class
offering," continued Biddle. "Their automation is 100 percent
complete for major enterprise applications out-of-the-box, without any
scripting. This capability, along with their full capture of all user workflow,
sets them apart and enables use cases that other vendors cannot support. Knoa
Software is a market visionary in the developing segment of user experience
management. Their view of overall direction and capability sets them apart and
positions them to continue success as the user experience market
develops."
Knoa EPM goes beyond the performance of
networks, hardware and infrastructure – providing a clear view of how users
actually interact with the system – screen by screen. It lets IT proactively
assess each user's performance, understand how each user navigates the
application and provides an early indication of user inconsistencies before
they reach the support desk or worse, the customer. Knoa EPM helps companies
substantially reduce the hard dollar costs associated with IT support and
training expenses, aligns users to best practices and reinforces compliance. It
also provides the IT team with unique metrics on user performance which can
support problem identification and an overall IT deployment strategy.
"The IdealNet research provides for a
very comprehensive, insightful market overview of both the life sciences space
and the opportunity for user experience management solution providers,"
said Thad Eidman, CEO, Knoa Software. "At the same time, the analysts
share in our vision the importance of the end-user experience as it relates to
maximizing return on investment. We appreciate their recommendation to evaluate
our solution as a best-in-class offering to those enterprise organizations
looking to realize the potential before them."
The research, available for download here,
highlights industry trends for the life sciences markets and offers a breakdown
of the application performance management (APM) and user experience
marketplaces. Vendor analysis as well as a series of use cases are also
available.
About Knoa Software
Knoa® Software delivers on-premise and cloud-based solutions that monitor,
measure and manage how end-users are utilizing enterprise applications to
optimize end-user experience, enhance user performance and deliver return on
investment. Uniquely, Knoa automation provides complete and deep insight into
all activities, by user, for each application monitored. 20 percent of the
Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa
software to power their user experience and optimize their performance. For
more information, visit www.knoa.com. You can also follow us on Twitter:
@knoasoftware.
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Contacts: PAN Communications, Katelyn
D'Eramo, 617.502.4300,Knoa@pancomm.com
For more information please go to http://www.knoa.com and
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For parties interested in APM, Application
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Contact:
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New York, NY
775-513-6800
