The professional emergency resources services industry is a rewarding one for both customers and employees. As one of the leading medical alert companies in the business, Rescue Alert is instrumental in saving thousands of lives every year; the company receives, on average, about 16,000 medical alerts a week.
It is the company’s dedication to exceptional customer service, however, that makes it stand out from among its competitors. During the recent events of Hurricane Irene, for example, the company’s monitoring station received about 4000 more calls than normal. Rescue Alert went out of its way to keep the appropriate number of employees on hand to assist every subscriber, no matter how big or small the “emergency.”
The company’s medical alarm systems are also tested on a regular basis to ensure that they are performing within parameters for every customer. It is no wonder, then, that customers consistently commend the service and responsiveness of Rescue Alert medical alert systems.
Some customers praise the company for the role Rescue Alert played in saving a loved one’s life. Rachel Goguen, whose grandmother is a Rescue Alert subscriber, had this to say: “My grandmother is 83 and lives alone since the death of my grandfather. I live about an hour away and feel so grateful that should she need anything at all, you are just a push of a button away.”
Others send accolades for the above-and-beyond attitude of Rescue Alert’s customer service, such as one customer who cites the company’s practice of regularly checking on customers. As Rescue Alert continues to display this level of dedication, it is likely that the company will continue to grow its loyal base of subscribers.
About Rescue Alert:
Founded on the values of service, human compassion and the spirit of independence, Rescue Alert is committed to assisting individuals whose independent lifestyle may be threatened. The company makes a range of medical alert products for home users and professional healthcare facilities to help people continue to live self-sufficiently. Recue Alert is dedicated to responding to its customers’ needs with speed, accuracy, and dependability.